Seroba
I design scalable, growth-driven experiences, with a passion for fintech.
the hand
Fintech Onboarding
Designed a digital onboarding journey and a vetting portal for a mobile money platform across four markets.
Created 2 linked flows: customer onboarding + backoffice vetting
Panel Quoting
Designed a Salesforce quoting platform that helps agents save time, reduce errors, and quickly match clients to the right plans.
Cut 20 redundant quoting questions
Sales flow Redesign
Designed a Salesforce sales workflow that speeds up quoting, reduces manual effort, and makes onboarding easier for sales teams.
Streamlined quoting from 22 to 14 steps
BCX PDLC Redesign
Designed a product journey and Playbook to help BCX teams move faster and collaborate clearly during product development.
Delivered an 8-chapter Playbook for product teams